Alternatives · 2026
Best Thena Alternatives in 2026
24 alternatives · 19 with a free plan · Updated
What are the best Thena alternatives?
The best Thena alternatives for AI Assistant in 2026 are My AskAI (AI customer support agent, free), Intercom (AI customer service platform, freemium) and tawk.to Hire Chat Agents (hire trained human chat agents by the hour to…, paid). 19 of the 24 listed alternatives have a free or freemium plan.
Looking for something other than Thena? Below are 24 alternatives in AI Assistant, AI Chatbot and AI Customer Service, all closely matched, ranked by how much they overlap with Thena. Thena itself is free. Each entry shows what the tool does, what it shares with Thena, its key features and pricing.
What is Thena?
Ticketing fields, routing rules and boards are all customizable in Thena, which tells you a lot about who it is built for: B2B support teams that want to shape their own process instead of adopting a fixed one.
- Categories
- AI AssistantAI ChatbotAI Customer ServiceAI Knowledge BaseAI Response GeneratorAI Workflow
- Pricing
- Free
Key features of Thena
- Comprehensive AI-powered customer support specifically for B2B teams
- Unifies all customer messages across multiple channels into one platform
- Combines AI and human intelligence for efficient and modern ticketing
- Automates complex support tasks and workflows
- Centralizes customer data for improved team collaboration and insights
Thena alternatives compared
| Tool | Pricing | Shared with Thena | Match |
|---|---|---|---|
| Thena | Free | — | Original |
| My AskAI | Free | AI Assistant, AI Chatbot, AI Customer Service, AI Knowledge Base, AI Response Generator, AI Workflow | Strong match |
| Intercom | Freemium | AI Assistant, AI Chatbot, AI Customer Service, AI Knowledge Base, AI Response Generator, AI Workflow | Strong match |
| tawk.to Hire Chat Agents | Paid | AI Assistant, AI Chatbot, AI Customer Service, AI Knowledge Base, AI Response Generator | Strong match |
| Cohere.io | Free | AI Assistant, AI Chatbot, AI Customer Service, AI Response Generator, AI Workflow | Strong match |
| Ticket AI | Free | AI Assistant, AI Chatbot, AI Customer Service, AI Knowledge Base, AI Response Generator | Strong match |
Top 24 alternatives to Thena
- #1
AI customer support agent that answers help desk questions from your docs and hands complex chats to human agents.
In common with Thena: AI Assistant, AI Chatbot, AI Customer Service, AI Knowledge Base, AI Response Generator, AI Workflow
- It can be added to existing live chat providers like Intercom
- Zendesk
Pricing: free, same as Thena
- #2
Intercom is an AI customer service platform with an AI agent, shared inbox, ticketing, and help center for support teams.
In common with Thena: AI Assistant, AI Chatbot, AI Customer Service, AI Knowledge Base, AI Response Generator, AI Workflow
- AI-first customer service platform with AI agent
Pricing: freemium (free plan + paid upgrades); Thena is free
- #3
Hire trained human chat agents by the hour to answer website visitor messages, with plans from $1 to $2.20 per hour.
In common with Thena: AI Assistant, AI Chatbot, AI Customer Service, AI Knowledge Base, AI Response Generator
- Your customers are going
Pricing: paid, while Thena is free
- #4C
AI customer support tool that uses cobrowsing and automation to resolve tickets faster and answer customers across channels.
In common with Thena: AI Assistant, AI Chatbot, AI Customer Service, AI Response Generator, AI Workflow
Pricing: free, same as Thena
- #5
Discord bot that automates customer support tickets, answering member questions with AI responses trained on your own support documents.
In common with Thena: AI Assistant, AI Chatbot, AI Customer Service, AI Knowledge Base, AI Response Generator
Pricing: free, same as Thena
- #6M
ModAI is an AI Discord bot that handles community support tickets, answers questions from a knowledge base, and helps with server moderation.
In common with Thena: AI Assistant, AI Chatbot, AI Customer Service, AI Knowledge Base, AI Response Generator
- AI-powered Discord bot for community support
Pricing: free, same as Thena
- #7
AIHelp is an in-app customer support and ticketing platform with an AI bot, help center, and workflow automation for support teams.
In common with Thena: AI Assistant, AI Chatbot, AI Customer Service, AI Response Generator, AI Workflow
- On-demand use and payment
Pricing: freemium (free plan + paid upgrades); Thena is free
- #8
Heep AI is an AI customer support chatbot that automates replies to customer messages on social media platforms.
In common with Thena: AI Assistant, AI Chatbot, AI Customer Service, AI Response Generator, AI Workflow
- AI agents for automated customer support on social media
Pricing: freemium (free plan + paid upgrades); Thena is free
- #9
Stonly builds step-by-step guides and AI-powered answers so support teams can resolve customer questions faster.
In common with Thena: AI Assistant, AI Chatbot, AI Customer Service, AI Knowledge Base, AI Response Generator
- It aims to enhance customer success
Pricing: free, same as Thena
- #10B
Bigsib is an AI customer support chatbot that answers guest questions for hotel and short-term rental hosts around the clock.
In common with Thena: AI Assistant, AI Chatbot, AI Customer Service, AI Knowledge Base, AI Response Generator
Pricing: free, same as Thena
- #11
Suppai.io is an AI chatbot for customer support that automates replies and matches your brand's communication style on your website.
In common with Thena: AI Assistant, AI Chatbot, AI Customer Service, AI Knowledge Base, AI Response Generator
- It automates responses
Pricing: free, same as Thena
- #12
AI chatbot for WhatsApp and Facebook Messenger that answers customer messages, mixes bot replies with human agents, and helps reduce support costs.
In common with Thena: AI Assistant, AI Chatbot, AI Customer Service, AI Response Generator
- AI-powered chatbot for WhatsApp
Pricing: free, same as Thena
- #13
Responso is customer support software for e-commerce businesses that handles chat, marketplace and social media messages in one place.
In common with Thena: AI Assistant, AI Chatbot, AI Customer Service, AI Response Generator
Pricing: free, same as Thena
- #14C
Chaticket is an AI chatbot for customer support that handles first contact and Tier 1 requests around the clock.
In common with Thena: AI Assistant, AI Chatbot, AI Customer Service, AI Response Generator
- AI chatbot for customer support automation and enhanced customer loyalty
Pricing: free, same as Thena
- #15
Fineguide is an AI customer service tool that adds virtual assistant agents to your website for support, lead collection, and onboarding.
In common with Thena: AI Assistant, AI Chatbot, AI Customer Service, AI Knowledge Base, AI Response Generator
- Fineguide AI Agents come with pre-defined roles
Pricing: enterprise (custom pricing), while Thena is free
- #16
GPTBots is an AI agent development platform for building, customizing, and deploying chatbot agents for customer service and business workflows.
In common with Thena: AI Assistant, AI Chatbot, AI Customer Service, AI Knowledge Base, AI Workflow
- GPTBots supports credit top-up for users of all Plans
- Users can top up credits when insufficient without upgrading subscription plans
Pricing: freemium (free plan + paid upgrades); Thena is free
- #17
Victoria AI is a workflow automation platform that connects your existing tools and runs multi-step tasks from simple prompts.
In common with Thena: AI Assistant, AI Chatbot, AI Customer Service, AI Knowledge Base, AI Workflow
- AI workflow automation platform connecting tools to automate complex tasks with simple…
Pricing: paid, while Thena is free
- #18
AskSpot is a no-code platform for building custom AI assistants, forms, and automated workflows that you can publish on a website or messaging app.
In common with Thena: AI Assistant, AI Chatbot, AI Customer Service, AI Knowledge Base, AI Workflow
- Platform to build custom AI assistants
Pricing: free, same as Thena
- #19V
VecToKnow is an AI customer service platform that builds a knowledge base to answer customer questions instantly across phone and social media.
In common with Thena: AI Assistant, AI Chatbot, AI Customer Service, AI Knowledge Base, AI Response Generator
- AI platform for automating customer interactions with a knowledge base
Pricing: free, same as Thena
- #20
Ambit AI is an AI chatbot platform that builds branded customer assistants answering questions from a business's own web pages, PDFs, videos, and approved links.
In common with Thena: AI Assistant, AI Chatbot, AI Customer Service, AI Knowledge Base, AI Response Generator
Pricing: free, same as Thena
- #21
Qaprix Intelligence is an AI chatbot platform for business communication and customer engagement, with routing, conversation history and analytics for support teams.
In common with Thena: AI Assistant, AI Chatbot, AI Customer Service, AI Response Generator
- AI chatbot solutions for business communication and customer engagement
Pricing: enterprise (custom pricing), while Thena is free
- #22
Venixs is an AI chatbot for business customer support and success teams, with 24/7 live chat and handoff to human agents.
In common with Thena: AI Assistant, AI Chatbot, AI Customer Service, AI Response Generator
- AI chatbot solutions for business customer success and support
Pricing: paid, while Thena is free
- #23
Kayako is a help desk platform that uses AI to automate customer support tickets, cutting response times and agent workload.
In common with Thena: AI Assistant, AI Chatbot, AI Customer Service, AI Knowledge Base
- Significant reduction in agent ticket volume
- Decreased response times
- Cost savings through automation
Pricing: free, same as Thena
- #24C
AI employee platform for sales, customer support, scheduling, and lead generation that runs around the clock for businesses.
In common with Thena: AI Assistant, AI Chatbot, AI Customer Service, AI Response Generator
- It offers effortless lead generation
Pricing: free, same as Thena
How we picked these Thena alternatives
We rank tools by how closely they match Thena: tools that share more of its categories rank first, then tools whose main category, tags and description overlap with it, then community votes and views. Pricing type and features come from each product's SoftwareVital listing. Admins can pin or remove tools from this list.
Frequently asked questions
What are the best alternatives to Thena in 2026?
The closest alternatives to Thena are My AskAI, Intercom, tawk.to Hire Chat Agents, Cohere.io and Ticket AI. They are ranked by how many categories and tags they share with Thena and how similar their descriptions are, then by community votes and views on SoftwareVital.
What is the closest alternative to Thena?
My AskAI is the closest match because it shares AI Assistant, AI Chatbot and AI Customer Service with Thena. It is free.
Are there free alternatives to Thena?
Yes. 19 of the 24 alternatives have a free or freemium plan, including My AskAI (free), Intercom (freemium), Cohere.io (free), Ticket AI (free) and ModAI (free). Thena is free.
Which Thena alternatives are paid or enterprise tools?
tawk.to Hire Chat Agents (paid), Fineguide.ai (enterprise), Victoria AI (paid), Qaprix Intelligence (enterprise) and Venixs (paid) use paid or enterprise pricing, which usually means more support and admin options for teams.
How does Thena compare to My AskAI?
My AskAI overlaps with Thena in AI Assistant, AI Chatbot and AI Customer Service. Its listed features include it can be added to existing live chat providers like Intercom and zendesk. Pricing: free, same as Thena. Open the side-by-side compare page for a full breakdown.
What category is Thena in?
Thena is listed under AI Assistant on SoftwareVital. Browse that category to see more tools in the same group.