Cohere.io

Say a customer is stuck on a checkout form and cannot explain what they see. With Cohere.io, a support agent can cobrowse the page with them and point to the right field instead of typing out directions.

That visual guidance is the core of the product.

Cohere.io is a customer support platform that combines cobrowsing with AI automation for support teams.

The AI side handles instant, personalized answers across several channels and can automate ticket resolution.

It also extracts knowledge from past conversations, so older cases become material for future answers, and it picks out trends in what customers ask about.

The stated aims are faster issue resolution, better customer satisfaction, and protecting and growing revenue.

If your team spends long stretches talking customers through screens, the cobrowsing pairing with automated answers is the main reason to look at Cohere.io.