Permut

Pricing for Permut is not something you can work out from its public pitch, so the clearest place to start is what it produces: customer feedback and the insights built from it.

Permut is an AI agent platform that talks to customers over WhatsApp, SMS and the web, collects feedback, and turns the answers into reports on an interactive dashboard.

The agents cover metrics such as NPS, CSAT, Voice of Customer, product reviews, purchase experience and churn detection.

Permut agents run on multiple AI models and are built on a company's own proprietary knowledge bases, and they learn and improve over time.

They connect to CRM, POS and other data sources, and the platform is omnichannel by design.

Target industries include retail, e-commerce, travel, hospitality, health, wellness, fitness and entertainment.

The stated goals are better retention, fewer poor customer experiences, and real-time insight at scale.

If your team wants a chatbot that listens as much as it answers, Permut fits that brief.