Gorgias

Ecommerce store owners whose support inbox keeps growing are the people Gorgias is built for. Gorgias is a conversational AI platform for online stores that automates customer support and uses tailored product recommendations to help close sales.

The AI agent handles routine support tasks, so your team spends less time on repetitive tickets and operating costs come down.

Replies can be personalized to each shopper, which keeps the experience from feeling canned.

Gorgias connects with popular ecommerce platforms and tools, and much of its usefulness depends on those connections being in place.

Expect some work up front.

You will need to set up and configure the AI so its answers match your brand and policies, and the quality of what it says depends on the training data you give it.

New users may also need time to learn all the features.

Gorgias suits stores that want support and sales handled in one place, not in separate tools.