Watermelon

Support teams that want a chatbot answering customers without hiring a developer are the audience Watermelon is built around.

Watermelon is an AI customer service platform that lets you create, customize and train GPT-4 chatbots without writing code.

The product the current materials call Watermelon Pulse sits at the center of that setup.

Beyond the chatbot builder, Watermelon includes live chat, a data platform and an all-in-one inbox, so automated replies and human agents can work from the same place.

That matters if your team does not want to run a bot in one tool and a help desk in another.

The platform also connects with various CRM systems, social channels and apps, which means conversations can come in from where your customers already are.

Watermelon sits across several uses: customer service first, with lead generation, sales and marketing conversations as natural extensions.

The idea is less manual workload for the team, and the no-code builder is the main reason to try it.