Tidio Copilot
Free Chrome extension that drafts customer support replies for helpdesk agents, using your own knowledge base to keep answers accurate.
Tidio Copilot
Free Chrome extension that drafts customer support replies for helpdesk agents, using your own knowledge base to keep answers accurate.
Product Overview
Free Chrome extension that drafts customer support replies for helpdesk agents, using your own knowledge base to keep answers accurate.
About This Tool
Overview
Need to answer a stack of support tickets without writing each reply from scratch? Tidio Copilot drafts the response inside the helpdesk you already use, and an agent reads it, edits it if needed, and sends it.
Tidio Copilot is a free AI customer service assistant that runs as a Chrome extension on top of existing helpdesk platforms.
Tidio says it can automate about 30% of the support workload.
Replies are based on a custom knowledge base, which keeps answers accurate and on-brand and cuts down on made-up details.
Security covers encryption and GDPR and CCPA compliance.
The catch: Tidio Copilot is not a standalone product.
You need a Tidio account, and it only suggests replies, so human agents still approve every message.
Fuller features sit in the paid Tidio platform.
AI Assistant
free
https://copilot.tidio.com/
published
13 views • 0/5 rating
Marketing & Advertising, Office & Productivity, AI Copilot...
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Features & Capabilities
Key Features
+1 more features
Pros & Cons
Pros
- Completely free to use
- Automates a significant portion (30%) of support workload
- Seamlessly integrates with popular existing helpdesk platforms
- Uses a custom knowledge base to ensure accurate and on-brand responses
- preventing hallucinations
- Offers enterprise-grade security
Cons
No notable drawbacks reported yet.
Pricing & Access
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Key Features
Pricing
Free
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