Smitty.ai

Say an employee asks how many vacation days they have left, or a customer wants to know your return policy.

Smitty.ai answers both from the documents you upload, with no coding on your side.

It is an AI chatbot platform that connects to a knowledge base and replies to questions about your own business subjects, which makes it a fit for employee support as well as customer-facing answers.

Because answers come from your material, they can be tailored to your company rather than pulled from general knowledge.

Smitty.ai supports multiple languages, and you keep control over the data and knowledge stored.

Automating routine replies is how it saves time and money.

The catch is that the chatbot is only as good as what you feed it.

If the uploaded knowledge base is incomplete or out of date, answers suffer, so someone needs to update it regularly.

Complex or nuanced questions may also be handled less well.

Treat Smitty.ai as a first line for repeat questions, not a replacement for a person on harder ones.