Roojoom

As customer journey tools go, Roojoom is unusual in generating the user experience for you, so journeys get built and managed without any code.

Roojoom is an AI customer journey tool that personalizes interactions and shapes each journey around a specific business goal, such as the outcome you set for a campaign or a service flow.

You start from what the business wants, and the journey follows from that.

The tool delivers across channels, so customers meet the same experience wherever they reach you.

Because the UX is auto-generated, Roojoom cuts development time and cost compared with building journeys by hand.

It touches marketing, customer service, UX design and general business management work, which makes it relevant to more than one team.

Expect some initial setup and configuration before the journeys line up with your goals.

The AI side may need monitoring and the occasional adjustment, and results depend on how clearly you define those goals and on the quality of your data.

The pricing model is free.