Record

Record collects user sessions and logs, then visualizes and investigates them so support and engineering teams work from one shared source of truth.

That session and log layer is the base of Record, a customer support tool built for B2B SaaS companies that uses AI to automate how issues get resolved.

A second product sits next to it: a QA AI agent offered as a service.

The agent creates and maintains end-to-end tests on its own, with the goal of catching failures before customers hit them.

Record promises end-to-end coverage within one week, which is a claim you will want to check against your own product during any trial.

The pairing is the interesting part.

Support tickets and test failures usually live in separate tools, and Record puts the evidence for both in the same place.

It makes the most sense for SaaS teams where developers regularly get pulled into support investigations.

Teams outside B2B SaaS are not the target audience.