Impel

Keeping car shoppers and owners engaged from first online search through to service appointments is the job Impel takes on.

Impel is an AI customer lifecycle management platform for the automotive industry, built for dealerships, OEMs and other automotive businesses.

Its solutions cover three areas: merchandising, communication and imaging.

Merchandising and imaging deal with how vehicles are presented to buyers, while communication handles the conversations with them.

Impel connects to the systems a dealership already runs, so you are not asked to replace your existing stack to try it.

The aim is personalized engagement at each stage of the customer relationship, rather than separate tools for sales, marketing and service that never share context.

That makes it a closer fit for automotive retail than a general-purpose AI chatbot or CRM, since the whole platform is built for one industry.

Pricing and plan details are best confirmed with Impel directly.