Help.center

Cutting the number of support tickets your team handles is the job Help.center is built around. Help.center is an AI customer service and knowledge base tool that answers customer questions from your own documentation, using ChatGPT behind the scenes.

You get a self-service documentation portal on a yourcompany.help.center address, where customers can search with AI instead of scrolling through articles.

You can also put an AI chat widget on your own website, so people ask questions in a conversational way and get an instant reply without opening a ticket.

The two pieces work together.

The portal holds the written answers, and the chatbot gives customers a quicker way to reach them.

That makes Help.center a reasonable fit for a small support team that already has, or plans to write, help articles and wants fewer repetitive questions landing in the inbox.

The quality of the answers will depend on how well your documentation covers what customers actually ask, so expect to spend time on the content first.