Capacity Conversational AI Software

You connect Capacity Conversational AI Software to your existing systems, point it at your support channels, and it answers customers through virtual agents while also giving live agents suggestions during conversations.

Capacity is a conversational AI platform for customer service teams that automates support, assists human agents, and handles routine process work.

The agent assist feature is built for cutting handle time, and the customer-facing agents are meant to move more interactions toward a sale or resolution.

The site sits under the LumenVox name, which has a speech background, and the tool covers speech recognition and text-to-speech as well as chat.

If you want a custom synthetic voice, you need to supply recorded speech to build the model.

Capacity also reports on interactions, so you can see what is working and adjust.

Expect a setup project rather than a sign-up and go product.

It needs integration with your current systems, and it is sold on an enterprise basis, so you will be talking to a sales team.

Security and integrations are pitched at larger organizations.