Awhy

Awhy builds chatbots for business customer service. The company's virtual assistants talk with visitors, work out what they need, and try to resolve the request instead of just pointing to a help page.

Awhy is an AI chatbot and customer service tool geared toward companies that want to automate support without hiring around the clock.

The platform connects to systems a business already runs, including Salesforce and proprietary CRMs, so the assistant can work with existing customer data.

Awhy covers conversational AI, task automation, live chat and customer discovery, which means the same assistant can handle a help desk queue and also start conversations with prospects at the right moment.

Support runs 24/7.

The lead generation angle is the part that sets Awhy apart from a plain support bot.

If you only need a simple FAQ widget, this is probably more than you need.

If you want one assistant that answers customers and finds new ones, it fits better.