AlphaBot & LiveChat

Handling customer questions on your website without someone watching every chat window is what AlphaBot & LiveChat is built for.

AlphaBot is an AI customer service chatbot that talks with visitors, passes complex questions to human agents, and learns from the conversations it has.

The aim is that no chat reaches a dead end and the answers get better with each interaction.

LiveChat is the human side.

Businesses set up live chat accounts there to talk with website visitors and customers directly, so your team can pick up a conversation when the bot hands it over.

Automated and human replies run in one setup.

AlphaBot is built on large language models and sits in the AI assistant and AI knowledge base space.

That makes it a sensible first line for a small or mid-sized support team that wants automated answers with people behind them.

Learning from past chats is the main reason to pick it over a plain scripted bot, though how fast it improves will depend on how many conversations it sees.